This End User License Agreement ("Agreement") is a legally binding contract between easy-cancel ("Company," "we," "us," or "our") and the business entity or individual utilizing our software ("Client," "you," or "your"). By accessing, subscribing to, or using the easy-cancel platform, you agree to be bound by the terms of this Agreement.
By checking the "I Agree" box during registration or by using the easy-cancel software, Client acknowledges that they have read, understood, and agree to be bound by this Agreement. If you do not agree, you may not use the software.
2.1. License: Subject to your compliance with this Agreement and payment of applicable subscription fees, easy-cancel grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the software solely for your internal business operations.
2.2. Restrictions: Client shall not: (a) copy, modify, or reverse-engineer the software; (b) sell, rent, lease, or sublicense the software to any third party; (c) use the software to facilitate illegal activities; or (d) attempt to bypass or disable any security features, including our role-based access controls.
3.1. Client Data: Client retains all ownership rights to the data submitted into the easy-cancel database (including end-user cancellation requests and employee information).
3.2. Data Security: easy-cancel agrees to utilize industry-standard security measures (such as secure cloud infrastructure and encrypted authentication) to protect Client data. However, Client is responsible for maintaining the confidentiality of their login credentials.
3.3. Archiving: easy-cancel provides a "soft-delete" archiving feature to securely hide inactive data. We reserve the right to establish reasonable data storage limits in the future with prior notice.
4.1. Software as a Facilitation Tool: The easy-cancel platform is provided exclusively as a digital workflow and data management tool designed to increase the operational efficiency of processing customer cancellation requests. easy-cancel is not a managed service, an administrative agency, or a cancellation processing firm.
4.2. Explicit Disclaimer of Processing Capabilities: Client expressly acknowledges and agrees that easy-cancel does not physically, financially, or legally process, execute, or finalize membership cancellations, billing modifications, or contract terminations on behalf of the Client or the Client's end-users.
4.3. Client Assumption of Responsibility: Client assumes 100% responsibility and liability for the manual execution of all cancellation requests submitted through the software. It is the sole responsibility of the Client, its designated Managers, and its designated Accountants to actively log into the software, review the queue, and manually execute the required cancellation protocols within the Client's own billing or Point of Sale (POS) systems.
4.4. Legal and Regulatory Compliance: While the software is designed to assist Client in maintaining organized records, easy-cancel makes no warranties that the mere use of the software guarantees compliance with state or federal cancellation laws. Compliance with such laws relies entirely upon the prompt manual action of the Client's staff. Client agrees to indemnify and hold easy-cancel harmless against any claims, fines, or legal action brought forth by end-users or regulatory bodies resulting from the Client's failure to manually process requests.
5.1. Fees: Access to easy-cancel is billed on a recurring subscription basis. All fees are non-refundable unless otherwise stated by law.
5.2. Non-Payment: Failure to pay subscription fees will result in the suspension of the Client's account. In the event of suspension or cancellation, easy-cancel will archive the Client's database for future restoration but is not obligated to provide active software access.
To the maximum extent permitted by law, easy-cancel, its developers, and its partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business goodwill, arising out of the use or inability to use the software. In no event shall easy-cancel's total liability to the Client exceed the total amount paid by the Client to easy-cancel in the twelve (12) months preceding the claim.
This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in Arizona.